Malcolm Gladwell“The benefits of being trusting are so large, that we can pay the occasional price of being deceived.”

As heard on Today with Sean O'Rourke

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How do some conversations start politely and end in tragedy? Malcolm Gladwell has studied some famous encounters that ended really badly in his new book Talking to Strangers. The writer, journalist and podcaster told Seán O’Rourke this morning that our ‘instincts’ about people we don’t know aren’t always right. Gladwell says this is especially true when it comes to policing. …